A question.
A person to ask.
For help with your account, the app, or something that isn’t working. Write to us.
support@vecorps.com01Getting help
Help us understand what happened.
A few practical details can make it easier to investigate:
- Your iPhone model and iOS version.
- The TAU app version, if available.
- What you were trying to do and what happened instead.
Please leave out passwords, verification codes and private conversations or memories. You can describe the issue without sending personal content.
02Useful to know
Before you write.
Which iPhones support TAU?
iPhone 15 Pro or newer with at least 8 GB of memory.
Does TAU need an internet connection?
The initial model download needs an internet connection. After that, core chat and memory work locally. Separate services, such as account management and subscriptions, may still need a connection.
Can support retrieve my conversations?
TAU's conversation history and personal memory are stored locally. Vecorps does not keep a server copy for support to retrieve. Avoid uninstalling the app as a troubleshooting step if you want to keep that local data.